[New post] Softphone Solutions Market: Growth Opportunities, Trends, Industry Analysis, And Forecast To 2019 – 2027
sibleyanna posted: " Softphone Solutions Market: Introduction Softphone is an application programming solution that allows users to use voice over internet protocol (VoIP) system on smart devices such as personal computers, laptops, mobiles, and tablets as voice solutions"
Softphone is an application programming solution that allows users to use voice over internet protocol (VoIP) system on smart devices such as personal computers, laptops, mobiles, and tablets as voice solutions. Softphone allows users to connectwith enterprise telephony system without any desk phones.
Companies are adopting softphone solution as a cost effective voice solution. Softphone allows employees to connect withor use enterprise VoIP service through their smart devices. Majorly, softphone solutions are provided by VoIP service providers. Softphone solutions are primarily used in call centers and international BPO for reducing the expenses on the hard phones or desk phones and On Premise IP PBX systems.
The soft phone easily integrates with contact center solution and improves the performance of IP telephony.Contact center solution providers are offering softphone license to customers for increasing the adoption of softphone solutions among call center sectors.
Key Drivers and Restraints Global Softphone Solutions Market
Increasing demand for softphone solution in call centers for increasing the performance of VoIP services and IP telephony within the enterprises is expected to drive the softphone solutions market during the forecast period. The companies are adopting softphone solutions to reduce the infrastructural cost on hard phone or desk phone. The cost effective solution of the softphones for enterprises is expected to fuel the market during the forecast period.
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Several companies offer trial-based softphone solutions to enterprises. It is expected to restrain the softphone solutions market. Several solution providers offer free version of softphone solutions over the internet, which is expected to hamper the market during the forecast period. Customers prefer using free version because for a softphone license, providers charge annual or monthly charges. Sometimes a softphone has integration issues with smart devices which creates complexity in integration part.
Softphone Solutions Market: Competitive Landscape
RingCentral
Founded in 1999, RingCentral is based in Belmont, California, U.S. RingCentral is a leading company incloud-based communication and collaboration solutions for enterprises.The company offers cloud-based PBX system for businesses.
Vonage
Established in 2001, Vonage is based in Edison, New Jersey, U.S. The company is a global provider of VoIP services and virtual softphone solutions. Itprovides VoIP services based on their virtual PBX system worldwide. Furthermore, it offers business and residential communication services.
Nextiva
Incorporated in 2006, Nextiva is based in Scottsdale, Arizona, U.S. Nextivais global provider of cloud voice services and unified communication solution in voice over internet protocol. The company offers business communication suit, customer relationship suits, and team collaboration suits.
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